Return & Refund Policy

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed.

Since Mybootoys is currently a personal company, the company has no sales team, maintenance team and customer service team. All the operations of the website are handled by Jim alone, so Mybootoys' product return and exchange policy may be restricted for various reasons. However, in order to thank every consumer for their support of the Mybootoys brand, Mybootoys provides limited return and refund support

Return and refund due to seller's reasons

If the product you received has quality problems (except for damage caused during transportation), provide the relevant product packaging and failure video to Mybootoys' official email (mybootoys@gmail.com). If we confirm that the problem is Mybootoys's responsibility, we will give you a full refund, and you can keep the faulty product at no charge.

Return and refund due to buyer's reasons

If a return and refund is generated due to the buyer's reasons, any costs incurred by the return and refund shall be borne by the buyer, and Mybootoys shall not bear any costs. Of course, we appreciate every consumer's trust and support for Mybootoys, so we adhere to a humanized management model. If you have any questions about our products and services, you can contact mybootoys official email (mybootoys@gmail.com) at any time. We put the interests of customers first and try to reduce the maximum loss of interests for both parties.

Note: Mybootoy does not support unconditional returns for the time being. Due to the operating restrictions of Mybootoys, each return and refund will cause huge losses to Mybootoys' brand operations. Therefore, if the customer has no problems after receiving the product, we recommend that you keep the product. Of course, if you have other irresistible factors and want to return the product for a refund, please feel free to contact us.

Finally, mybootoys sincerely wishes every customer a healthy and happy life!